CNH Client Term of Service

These Terms of Service, together with any order form, invoice, or similar quote for services that you agree to, form the agreement between you and Orluck Organic, LLC, DBA Clean Nest Homes. Use of our site, and the collection and processing of your personal information, is also governed by our Privacy Policy located here, which we encourage you to review to learn more about our information handling practices.

Feedback

We welcome feedback! Please let us know if there is anything we can improve on. We work directly with our associates to help them improve in areas needed and encourage a growth mindset, so we continue to learn and know how to serve you best.

Contact us: hello@cleannesthomes.com.

How to Prepare for Cleaning Day

Please help us by picking up items on the floor of the home and having extra items put away. Ensure the kitchen sink and countertops are cleared of dirty dishes. Secure any valuables, firearms, and medications. If we make beds in your home, please have clean bedding out and accessible for us.

If you are expecting anyone while we are cleaning (other workers, guests, deliveries, etc.), please let us know ahead of time so we can assist properly. This is both for the security of your home and for the safety of our team.

Associates

Our associates are insured, have passed a background check, and are fully trained to use our cleaning and organizing process. We strive to send the same team to each cleaning; however, this is not guaranteed due to illness, vacation, or departure from our company. In these circumstances, we may provide replacement associate(s).

Pets

Clean Nest Homes associates will treat all animals with love and respect; however, we cannot be responsible for their escape. If your pets are not comfortable with strangers, or if they frequently try to escape, please have them secured for their safety and ours.

Home Access

Options: Client Home / Garage Code / Lock Box / Key Code / Key

If you use an alarm system, please be sure we have accurate instructions on how to access your home safely. All keys given to us are kept secure in a key safe, are coded for security, and are not labeled with your address or name. Clean Nest Homes is not responsible for lost keys. For your safety we do not return keys by mail. Communicate with our office to have your key returned in-person or to be picked up at our offices with a picture ID. If codes or locks are changed, please let us know prior to your next service. In the event we cannot access your home, we will do everything in our power to contact you. Any extra time taken will be added to your bill. If we are unable to enter your home or contact you and therefore unable to provide your service, we will consider it a cancellation (see cancellation policy).

Communication

You will receive a reminder email 3 days prior to your cleaning (**). You can respond to this email to cancel or reschedule your cleaning.

You will be notified via text:

  • When the team is on their way

  • If the team has any questions or concerns during the service

  • When the team is finished with your service

You may text back to the team directly with any additional instruction or priorities for the cleaning. We appreciate all communication and feedback as it helps us give you the best service possible!

We also expect you to keep your information with us up-to-date and accurate.

Cancellation Policy

We understand that there are circumstances that may lead to a cancellation.

Clean Nest Homes requires notice of two full business days to cancel your scheduled service. If less than two days are given or if we are unable to access your home, a cancellation fee of $99 will be charged to your account.

You must contact hello@cleannesthomes.com to cancel or reschedule your service. Changes may not be made through our team. This policy helps us maintain a consistent schedule and assists us in retaining the most committed and professional associates on staff. Thank you!

** A cancellation fee will be charged even if you do not receive the courtesy email delivered 3 days prior to your service.

Health Policy

The safety of our staff and the families we work for is important to us. Our team will stay home in the event they are sick. We also expect you to cancel and reschedule your service if you or anyone in your home is sick. If someone is home sick while we are there, we reserve the right to leave prior to finishing. In this event, you will be charged the full cost of the service.

Cleaning Extras

Please let us know prior to your cleaning if you would like to add time allowing us to do additional jobs in your home. Additional jobs will be billed at the hourly rate. Some extras include a level or room in the home we don’t usually clean, changing bedding, cleaning inside a fridge or oven**, blind cleaning, or sweeping a front entry, patio, or garage. Additional cleanings can also be scheduled for move in/move out cleanings.

**Inside oven cleaning oven will be more efficient when an “oven cleaning” cycle has been used first. If used, please run this cycle at least one day prior to your scheduled cleaning.

We have great local referrals for carpet cleaning, air duct cleaning and professional window washers. Just ask, we are happy to share upon request!

Hazard Concerns

Clean Nest Homes reserves the right to decline requests to use commercial cleaning products that we consider hazardous. Certain products, particularly those containing bleach, synthetic fragrances, and the like, do not fit with our mission to clean using environmentally sound practices and can cause harm to our respiratory health and immune systems. If we do use a product at your request, Clean Nest Homes will not be responsible for any damage it may cause to your home.

If we suspect that you may be impersonating another person or entity, engaging in any type of fraud or criminal activity, or otherwise engaging in conduct that puts the safety and security of any person or property at risk, we may forward your information to local law enforcement and/or take any other actions we deem appropriate to protect ourselves, our staff, our property, or others.

Service Limitations

We are unable to clean the following.

  • Human/Animal blood, urine, feces, vomit, or other similar bio-hazard materials

  • Rodents (dead or alive) and excessive bug or pest activity (we will let you know of any concerns we come across)

    Kitty litter & Cat Boxes: please have these areas swept prior to the cleaning

  • We will not touch or move firearms to clean an area

  • We cannot move items weighing more than 25 pounds

  • For safety and insurance purposes, we do not climb higher than a three-step ladder

  • If we empty garbage, please allow easy access to your trash receptacle. In the event we are unable to locate or do not have easy access, we will leave the garbage in an appropriate area and let you know the location.

We and our staff work hard to deliver you a quality service. If you are unhappy with your service, in whole or part, please contact us at hello@cleannesthomes.com. While we cannot guarantee that we can address every concern in the manner you request, we will work with you to resolve the issue, including through partial reimbursement towards your service, a partial credit towards your next service, or sending a team to fix any areas not cleaned/organized to standards.

Payment Policy

Full payment is due at the time of your service. An invoice will be emailed to you and is payable online via our third-party payment processor. If sending cash or check with your associate(s) - please send in a sealed envelope with your name clearly listed. Mailed payments can be sent to:

Clean Nest Homes 11540 Bass Lake Rd #7 Plymouth MN 55442

We are not responsible for any lost or stolen payments, through the mail or otherwise.

Gratuity

Clean Nest Homes does not require gratuity, but tips are welcome and appreciated by your professional associates. These can be left for or given directly to your team. Tips added to your online payment will be paid directly to the associates who serviced your home.

Referrals

Receive a $75 referral credit towards your regular scheduled service when you refer a friend (credit is given after two cleanings are complete). Must be on a reoccurring weekly, bi-weekly, or monthly schedule to receive a referral credit.

Cleaning Schedule

Our recurring cleanings are scheduled as follows: Weekly, biweekly (every two weeks), or monthly (every four weeks). While the initial cleaning usually takes longer, please know we will work towards an ongoing maintenance cleaning that fits your specific needs and budget.

Note: if you frequently cancel your cleaning service, we may remove you from the reoccurring schedule and ask that you reach out for occasional cleanings instead. Reoccurring cleanings help ensure consistent hours for our associates.

One-time, occasional cleanings are available! Ask to be put on our on-call list to be notified of openings as they become available.

Holiday Hours

If your regular cleaning falls on a holiday, we will do our best to reschedule. If cancelled, we will resume our services on your next scheduled cleaning date.

Memorial Day

Independence Day (Dates TBD)

Labor Day

Thanksgiving Holiday (Dates TBD)

Christmas Holiday (Dates TBD)

General

Our Services, as well as any matter relating to the use of our site located at cleannesthomes.com, are governed by the laws of the State of Minnesota, and any dispute, suit, or claim in connection therewith shall exclusively be brought in the federal or state courts of the State of Minnesota, in each case located in Minneapolis, MN.